Practice Manager

Job Description

JOB TITLE:	Practice Manager
LOCATION:	EPIC Solutions, Glen House, Sigford Road, Marsh Barton, EX2 8NL
SALARY:	Circa £45,000 per annum (Depending Experience) pro rata
HOURS:	Full time 37.5 per week over 5 Days
REPORTS TO:	Chief Operating Officer

Do you aspire to lead in a dynamic healthcare environment? Exeter Paediatric Care Solutions seeks an experienced and enthusiastic Company Manager for its community-focused childrens integrated care service. The role involves ensuring smooth operations, service improvements, and meeting key clinical and administrative targets. Responsibilities include managing financial and business aspects to maintain efficiency. This position offers a chance to impact a busy, community-oriented practice. If you are ready to bring your expertise and passion for primary care to our team, we would love to hear from you!

Job Summary:

The post holder oversees Company and staff, applying business acumen to support operations. Responsibilities include staff management, training, ensuring quality patient services, systems, planning, and compliance with CQC guidelines. The post holder manages reporting, finances, and HR functions. This role requires strong leadership under pressure. The primary role involves effective general management and leadership, requiring a thorough understanding of the practitioner’s strategic direction and the ability to lead, motivate, and develop staff.

Key Contributions and Expected Outcomes

Management and Planning

• Contribution: Contribute to the company development by staying informed on current health care affairs and identifying potential threats and opportunities.

Impact: This ensures proactive decision-making and allows the company to swiftly respond to changes, mitigating risks and capitalising on opportunities.

• Contribution: Shape the company’s direction by setting objectives and generating ideas for growth.

Impact: This contributes to long-term sustainability and growth, helping the Company evolve in line with market needs and patient expectations.

• Contribution: Drive team performance by monitoring and evaluating outcomes against objectives.

Impact: Continuous performance evaluation ensures alignment with goals, fostering a high-performing team and smooth operational flow.

• Contribution: Enhance communication and collaboration within the company and with external agencies.

Outcome: Strong internal and external communication leads to improved service delivery, partnerships, and overall team cohesion.

• Contribution: Contribute to service quality improvements by collaborating with senior management.

Outcome: Enhancing service quality elevates patient care standards and improves overall patient satisfaction.

• Contribution: Escalate critical issues to senior leadership when necessary.

Outcome: Timely issue escalation ensures quick resolution of problems and maintains operational integrity.

Patient Care

• Contribution: Align service development with local and national guidelines, ensuring compliance.

Impact: This ensures that patient care meets all regulatory requirements, enhancing patient trust and satisfaction.

• Contribution: Collaborate with CQC registered managers to meet CQC standards.

Outcome: Meeting these requirements ensures regulatory compliance and builds the reputation of the Company for high-quality care.

• Contribution: Oversee patient registration, ensuring efficient processes.

Impact: Effective patient registration and management improve service access and patient retention, contributing to Company growth.

• Contribution: Manage rotas and staff schedules, ensuring seamless service coverage.

Impact: Efficient scheduling minimises disruptions and ensures consistent patient care delivery.

• Contribution: Proactively manage patient complaints and risks.

Outcome: Swift complaint resolution and risk mitigation lead to improved patient relationships and reduced legal exposure.

• Contribution: Maintain positive landlord relationships to ensure service levels are upheld.

Impact: A strong relationship with the landlord ensures a well-maintained environment, supporting a positive patient experience.

Financial Management

• Contribution: Manage Company accounts and collaborate with directors for efficient financial operations.

• Outcome: Effective monetary management ensures profitability, sustainable growth, and cost control, enabling reinvestment in patient services.

• Contribution: Maximise Company income through efficient processes and resource allocation.

Impact: Increased income enables Company reinvestment in staff, facilities, and services, leading to higher patient satisfaction and care quality.

• Contribution: monitor cash flow, forecasts, and budgets, providing regular financial updates.

Outcome: Accurate forecasting and budgeting support sound financial planning, reducing the risk of financial shortfalls and ensuring stability.

Human Resources & Professional Development

• Contribution: lead on staff recruitment, retention, and skill development.

Impact: Strong talent management ensures the Company maintains a capable, motivated workforce, resulting in high service levels.

• Contribution: Collaborate with directors to ensure compliance with employment laws and effective team deployment.

Outcome: Adherence to employment laws fosters a healthy work environment and minimises legal risks.

• Contribution: Facilitate staff training, development, and appraisal systems.

Impact: Ongoing professional development leads to a skilled and adaptable workforce, enhancing service delivery and patient care.

• Contribution: Mentor and support team members individually and collectively.

Outcome: Staff mentorship strengthens team dynamics, boosts morale, and fosters a culture of continuous improvement.

Information Management and Technology

• Contribution: Ensure compliance with information governance standards and annual staff IG training.

Impact: Effective information governance safeguards patient data, ensures compliance with legal standards, and enhances trust.

• Contribution: Lead IT implementation and modernisation initiatives.

Outcome: Up-to-date IT systems improve operational efficiency, streamline workflows, and enhance patient care quality.

• Contribution: Oversee and evaluate staff IT training and set data collection standards.

Impact: Well-trained staff and clear data standards result in accurate reporting, optimised IT use, and improved Company performance.

• Contribution: Contribute to the maintenance of the company website and public-facing information channels.

Outcome: Up-to-date, user-friendly information resources enhance patient engagement and communication.

Health & Safety

• Contribution: Uphold health and safety standards, managing occupational risks.

Impact: A safe work environment minimises risk to staff and patients, ensuring compliance and fostering trust in the practice.

• Contribution: Stay updated on health and safety practices through regular training.

Outcome: Ongoing training ensures the team are equipped to manage health and safety risks, maintaining a secure environment for all.

Person Specification: Practice Manager

REQUIREMENTS	ESSENTIAL	DESIRABLE
Qualifications/ Professional Registration
Degree or equivalent through training and experience.	x
Professional qualification in a relevant subject.		x
Evidence of a commitment to continuing professional development.	x
AMPSAR Qualification		x
Experience
Experience as a practice manager or Business Manager within the health care sector.	x
Expertise in team leadership, with a track record of success. Proficient in fostering teamwork and ensuring employee satisfaction.	x
Experience in budgeting, monetary management, and resource allocation.	x
Familiarity with medical billing processes, insurance claims, and regulatory compliance.		x
Experience of driving and delivering change effectively.	x
Experience of working with regulatory bodies such as CQC.	x
Project management		x
Relevant Health and safety experience		x
Skills and knowledge
Strong leadership abilities with the capacity to motivate and guide a team effectively.	x
Demonstrate business acumen that is a substantial knowledge of both the business and the industry, as well as applying it to the Practice Manager’s role. The ideal candidate should be able to analyse profit & loss and maximise revenue generation in the business.	x
Experience of performance management including conducting appraisal, staff development and disciplinary procedures.	x
Knowledge of healthcare policies, regulations, and standards.		x
Knowledge of financial planning, budgeting, and reporting.		x
Excellent communication and people skills to interact with staff, patients, and other stakeholders.	x
Ability to manage conflicts and tricky situations with diplomacy and tact.	x
A proactive approach to problem-solving and a results-oriented mindset.	x
The ability to streamline processes and optimise the efficiency of the practice.	x
Knowledge of employment law, health and safety legislation, risk assessment		x
Personal Qualities	x
Polite and Confident	x
Flexible and Cooperative	x
Excellent Interpersonal Skills	x
Motivated and Proactive	x
Ability to use initiative and judgement	x
Forward thinker with a solution focused approach	x
High levels of integrity and loyalty	x
Ability to work under pressure	x
Other
NHS/primary care general practice experience	x
Flexibility to work outside core hours	x
DBS check	x
Always maintain confidentiality	x

This document may be amended following consultation with the post holder, to facilitate the development of the role, the practice and the individual.  All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the company.