EPIC Policies

Information for clients

EPIC Solutions aims to provide high quality and safe health services to meet your needs and that adhere to all the required standards of the Care Quality Commission (CQC).

Policies that are directly relevant to you are available in full on this website.

• Accessibility
• Access to medical records
• Chaperone
• Complaints
• Confidentiality
• Consent
• Dignity and respect
• Duty of Candour
• Equality and diversity
• Virtual consultation and recording
• Zero tolerance

We also have the following internal policies which are available to you on request.

• Adults at Risk
• Bullying and Harassment
• Covid 19
• CQC reporting policy
• Data protection
• Governance
• Health and safety
• HR
• Infection prevention and control
• IT
• Manual handling
• Medicines Management
• Mental Capacity
• Risk management
• Safeguarding children
• Significant, critical event
• Whistle blowing, freedom to speak up

Feedback
We really value your feedback. We have evaluation forms which we would be grateful if you could complete when your assessment/treatment with EPIC is finished, or at any other point in your care if you would like. We use this feedback to continually improve our services. The feedback form will be forwarded to you by our administrator and can be downloaded from this website.
We are also grateful for any testimonials that we can display on our website for the benefit of prospective clients.

Author Publication date Review date
Karen Street October 2020 October 2023